Privacy Policy

Last updated: 22 May 2026  |  Effective: 22 May 2026

WaterHygiene is a brand operated by Sunsaktech LLP (GSTIN: 29AFFFS4539E1ZR), registered in India. This Privacy Policy describes how we collect, use, and safeguard personal information when you interact with our website (waterhygiene.in) or contact us for our water tank cleaning services.

1. Information We Collect

We collect personal information only when you voluntarily provide it, such as when you:

• Contact us via WhatsApp, phone, or our contact form
• Request a quotation or book a service
• Sign an Annual Maintenance Contract (AMC)

Information we may collect includes:

• Name, phone number, and email address
• Property address and tank details (required to provide the service)
• WhatsApp communication history related to your booking
• Service records for Hygiene Certificate issuance

2. How We Use Your Information

We use the information we collect exclusively to:

• Confirm and schedule your tank cleaning service
• Issue your numbered Hygiene Certificate
• Send before/after photos and service reports via WhatsApp
• Process invoices and AMC renewals
• Respond to enquiries and customer support requests
• Send service reminders (AMC customers only, with consent)

We do not use your data for unsolicited marketing, and we do not sell or share your personal data with third parties for commercial purposes.

3. Data Sharing

Your information is shared only in the following limited circumstances:

• Field technicians: We share your address and contact details with our field team solely to complete your booked service.
• Legal obligations: We may disclose information if required by law, court order, or government authority in India.

4. WhatsApp Communication

We use WhatsApp Business to communicate booking confirmations, certificates, and photos. When you initiate contact with us on WhatsApp, you consent to receiving service-related messages from us. We do not send promotional messages without your explicit consent.

5. Data Retention

We retain your service records (including Hygiene Certificates) for a minimum of 3 years to support verification and re-issuance requests. Customer contact information is retained as long as required to fulfil your service or AMC contract.

6. Cookies and Website Analytics

Our website does not currently use any cookies for tracking or advertising. If we add analytics in the future (e.g., Google Analytics), we will update this policy accordingly and add a cookie notice.

7. Data Security

We take reasonable precautions to protect your personal information. Service records are stored securely. WhatsApp end-to-end encryption protects messages in transit. We do not store payment card details.

8. Your Rights

As a customer, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of service reminder messages at any time

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our services are intended for adults (18+) or businesses. We do not knowingly collect personal information from children under 13 years of age.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and rules thereunder. Any disputes shall be subject to the jurisdiction of courts in Bengaluru, Karnataka.